Refund policy

Return, Refund and Cancellation Policy

Last updated: [15-10-2026]

Thank you for shopping with KyaMila. This policy explains when you can return a product, how refunds work and how to cancel an order.

1. When you can return a product
You can ask for a return, replacement or refund within 7 days of delivery if:
- the product arrived damaged or defective,
- you received the wrong product or an item is missing, or
- the product is materially different from its description on our website.

We cannot accept requests for products damaged by misuse, accidental damage or improper handling, or products used beyond reasonable testing. 

2. How to request a return
Email - rajrajput79360@gmail.com within 7 days of delivery. Please send:
- your order number and the name used on the order,
- a short description of the problem,
- clear photos of the product, the label and the packaging, and
- an unboxing video for damaged, defective or wrong items.
Requests without this proof may be delayed or declined.

3. Review and approval
We reply within 2 business days. If your request is approved, we will arrange a pickup, ask you to ship the product back, or tell you that no return is needed. Returned items must be in their original packaging with all accessories. 

4. Refunds and replacements
- Prepaid orders (UPI, card, netbanking, wallet): approved refunds go back to the original payment method within 5-7 business days of approval. Your bank may need a few extra days to show it.
- Cash on delivery orders: we refund by bank transfer or UPI to the account you give us, within 5-7 business days of approval.
- If you prefer a replacement, we will send one, subject to stock.
- Shipping charges, if any, are refunded only when the error was ours.

5. Cancellations
You can cancel an order before it is dispatched by emailing rajrajput79360@gmail.com  with your order number. Paid orders are refunded within 5-7 business days. An order cannot be cancelled once it has been dispatched. Repeated refusal of cash on delivery orders without a valid reason may lead to cash on delivery being disabled for your future orders.

6. Delivered but not received
If tracking shows "delivered" but you did not receive the parcel, contact us within 48 hours. We will check with the courier and re-ship or refund the order if the parcel cannot be traced.

7. Contact
KyaMila | rajrajput79360@gmail.com  Address - A6 Lalkothi Jaipur